When you join us, we’ll ask you whether you’d like us to resolve maintenance issues immediately for you, or if you’d like to be contacted first. You can update this preference at any time via your digital dashboard, and you can also allocate a budget for various types of repairs. 

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If anything in your property needs repairing, our house-keeping team will alert us as soon as they notice the problem and provide photos. We’ll upload a report to your digital dashboard to keep you updated. Depending on your preference, we’ll either resolve the issue immediately for you or your support team will get in touch. If you’ve asked us to resolve any issues immediately but we can’t repair the problem within your allocated budget, we’ll get in touch to discuss your options.