We have thorough screening processes in place, so it’s unlikely that a guest will damage or steal from your property. However, if a guest does damage your property, our house-keeping team will alert us as soon as they notice the problem and provide photos. 

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We’ll contact the guest via the platform they booked through, and request they pay for the damages. If a guest declines to do so, we’ll raise the case with either AirCover or GuardHog (depending on the booking site). As long as the guest is liable under the insurance policy, you’ll be reimbursed.