Traditional home insurance won’t cover damages caused by paying guests, but we have you covered.
Airbnb offers insurance for hosts, but what if you want to maximise your revenue by listing on other platforms?
Not only do we take care of multi-platform listing for you, but we’ll provide the insurance too at no extra cost.
Whilst hosting with us, you’ll remain covered by Airbnb’s AirCover - so you’ll still be insured for up to $3m damage protection and $1m liability insurance.
It’s also good to know that AirCover will reimburse you within 2 weeks.
We’ve partnered with GuardHog, so that you’ll still be covered for bookings on other listing sites.
This is automatically included in your plan with us, so you won’t need to pay any extra costs.
We’ll liaise with guests and booking sites to claim damages on your behalf.
No-one wants their property to be damaged. You’ve spent a lot of time decorating, furnishing, and perfecting your property to open it up to the world of short-lets. Repairs can feel like a lot of hassle, and it’s upsetting when a guest damages a property you’ve invested time, money, and effort into.
Luckily, Airbnb covers all hosts with their ‘AirCover’ insurance. So, if you find your property has been damaged by a guest here’s what to do:
You’ll need to show evidence of the damage. Take photos, videos, and make sure you’re able to provide estimates for the cost of cleaning and repairs (or receipts).
Create an AirCover request through Airbnb’s resolution centre. You’ll need to do this within 14 days from when the guest checked out of your property. Once you’ve submitted a request, the guest will have 24 hours to pay for the damages.
If your guest doesn’t respond to the request, or refuses to pay, you can involve Airbnb Support. You’ll have a further 15 days to do so. Airbnb will then decide whether the circumstances are covered by AirCover’s damage protection, and reimburse you directly if so.
It’s good to know that you’re insured with AirCover, but starting a reimbursement request can still feel like a hassle. So, here are some other ways you can keep yourself better protected when renting out your property on short-let platforms.
It’s always a good idea to keep an inventory of your property, so you can easily spot (and prove!) when a guest has damaged your rental. You’ll also be able to keep track of any general wear and tear, so that you can stay on top of routine Airbnb maintenance.
Make a list of all items, from essential appliances to decorations, and take photos of floors and walls to note their condition. If you can, regularly update your inventory.
If there’s anything valuable in your rental that doesn’t need to be there, make sure to remove it. This way, you completely eliminate the chance of it being damaged.
Double check your guests name, email address, and card details to check all their details add up. If they’re using a name different to their email address, or to their payment card, it could be a fraudulent booking.
If your guest is not already verified on Airbnb, you could also ask them to provide a picture of their ID or passport. It’s also a good idea to have a quick check for positive reviews from previous hosts on their account.
Although Airbnb provides protection for their hosts, if you list your property on booking sites such as Expedia, Booking.com, or Vrbo, you won’t be offered the same protection. So it’s a good idea to purchase additional insurance if you want to make the most of your rental by listing on multiple sites. That’s why we’ll insure your property across multiple websites at no extra cost.
Get a quick and free estimate for what your property could be earning you with Houst managing it. Then, book a call with our team to discuss it further.
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