Our cleaners are responsible for reporting anything they deem important during their cleans such as damage, things that need the attention of maintenance contractors etc. However, as their primary role is to ensure the property is guest ready, there is always the possibility that they may not pick everything up. They are also not responsible for looking for general wear and tear, checking the amount of cutlery/crockery, testing appliances etc etc. This process isa much more in-depth MOT, rather than a damage reporting process.

Our team have a rigorous checklist to go through, including items such as boiler checks,WiFi checks, ensuring all lights, blinds are working etc. These checks are the most sure-fireway to ensure we keep on top of things and deliver the best guest experience possible.