What if a guest has trouble accessing my home?

We provide guests with the check-in details via the platform, email and SMS leading up to the check-in. In the unlikely event that the guest has trouble getting into the home, we have guest services available 24/7 to help talk them through it.

Can I communicate with my guests?

In order to ensure we provide consistent information to your guests, we ask that all communication goes through Houst. Your listing is hosted on Houst’s Airbnb account and our 24/7 guest experience team is available to respond to any and all guest queries via message or phone call. If you ever want to relay a specific message to one of your guests, please let us know and we’ll get in touch with them on your behalf.

How quickly do you respond to guests?

As a general rule, we aim to respond to guests within 1 hour during business hours. This can be slightly delayed in the morning as we deal with enquiries received during the previous night. We also have on-call team members to help with any urgent guest matters outside of normal hours.

What ongoing costs will I have?

15% (plus VAT/GST) of your total income goes to Airbnb. We charge our management fee (plus VAT/GST) on your gross platform earnings. This includes the booked nights and the cleaning fee.

How quickly can you list my property?

We can have your property up and running in under a week. The amount of time it takes to list your property will depend on how quickly you can provide us with key information. If you’re committed to the process, it’ll take no time at all.

How do you screen potential guests?

There are three key steps to our guest vetting process. Firstly, we always use official ID verification software to check that your guests are genuine. If the booking is taken through Airbnb, this is done through Airbnb’s own verification process. If the booking is through another platform, we use a third-party verification platform - giving you peace of mind (and more bookings!) when listing on multiple platforms. Secondly, we use an application programming interface when taking payments from guests, allowing us to automatically identify any fraudulent activity. And lastly, our expert team is trained in identifying potential red flags. Our pros manually cross-reference guest details to triple-check a potential guest is genuine before accepting a booking.

Self-Managing vs Using an Airbnb Management Company in Chester

As Chester proudly bags the title of 'Best Staycation Location' in the 2021 iTravel awards, the Airbnb market here is bustling more than ever. More guests mean more bookings, and subsequently, higher revenue streams. However, this uptick in activity brings along its own set of challenges, especially for hosts who manage their Airbnb properties on their own.

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Table of Contents

The Time Factor

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Managing an Airbnb can turn into a full-time job if you're not careful. Recent estimates suggest that it can take over 40 hours a month to self-manage an Airbnb property. Is this a time commitment you're willing to make? With Houst’s Airbnb management services, not only would you have more time to focus on other pursuits, but you'll also potentially earn more due to our strategic marketing approaches.

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The Hassle Factor

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Imagine answering calls at all hours from lost guests or those who have misplaced keys after a night out. This is where Houst steps in to manage these concerns. We handle your guests from the moment they book, ensuring that they have a first-class experience, thus making the entire process hassle-free for you.

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The Logistics Factor

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Running an Airbnb involves multiple aspects: 24/7 guest support, high cleaning standards, sourcing hotel-quality linen, restocking toiletries, and so on. Beyond that, there's marketing, vetting guests, and pricing strategies that adapt to seasonal highs and popular local events. Quick responses to guest queries can help you rank higher in Airbnb searches, bringing in more bookings and better yields.

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The Quality Factor

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With heightened global health concerns, the demand for stringent cleaning protocols is higher than ever. Failing to meet these standards can result in poor reviews that harm your property's online reputation. Are you willing to take that risk? Or would you rather have experienced cleaners ensuring that your property is cleaned and sanitised to the highest standards?

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The Backup Factor

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Life is unpredictable. What happens when a boiler breaks down or you decide to take a holiday? Without a reliable management service, these issues can become major headaches that directly affect your Airbnb's performance and reviews.

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Find out how much your can earn in Chester

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In Summary: A Partnership with Houst

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Whether it’s dealing with last-minute maintenance issues or ensuring a seamless check-in and check-out process, Houst provides an all-encompassing solution for Airbnb management in Chester. When you team up with us, you free yourself from the stress of self-management while still reaping the financial rewards. Our bespoke services are geared to transform your property into a high-performing asset in the competitive Chester rental landscape.

So, are you ready to make the switch from self-management to stress-free, high-yield property ownership? Your gateway to Airbnb success in Chester is just a conversation away. Reach out to us today and let Houst turn your potential into success.

For inquiries or to start your short-term rentals journey in Chester with Houst, don’t hesitate to get in touch.

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Self-Managing vs Using an Airbnb Management Company in Chester